Nestle Purina Petcare Company
Nestle Purina Petcare Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating based on 62 customer reviews; consumers are mostly dissatisfied and 53% would likely recommend; rating mix shows about 66% unfavorable vs 19% positive.
Key Takeaways for Future Customers
- Check recent Nestle Purina Petcare Company reviews for reported contamination before purchase.
- Expect mixed responses on customer service; some agents provide coupons while others are unresponsive.
- Keep receipts and request a refund if you find mould, bugs, or spoiled wet food.
Negative Feedback / Risk Areas
- Frequent customer complaints about mold, bugs, foreign objects, and spoiled wet or dry food causing pet illness or death.
- Poor or inconsistent customer service, slow response, difficulty reaching representatives, and disputed promotion claims.
- Product/packaging changes and quality control issues leading consumers to seek refunds.
Positive Feedback
Some customers praise helpful representatives, prompt coupon replacements, value for price on cat lines, and store/website layout is rated highly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating based on 62 customer reviews; consumers are mostly dissatisfied and 53% would likely recommend; rating mix shows about 66% unfavorable vs 19% positive.
Key Takeaways for Future Customers
- Check recent Nestle Purina Petcare Company reviews for reported contamination before purchase.
- Expect mixed responses on customer service; some agents provide coupons while others are unresponsive.
- Keep receipts and request a refund if you find mould, bugs, or spoiled wet food.
Negative Feedback / Risk Areas
- Frequent customer complaints about mold, bugs, foreign objects, and spoiled wet or dry food causing pet illness or death.
- Poor or inconsistent customer service, slow response, difficulty reaching representatives, and disputed promotion claims.
- Product/packaging changes and quality control issues leading consumers to seek refunds.
Positive Feedback
Some customers praise helpful representatives, prompt coupon replacements, value for price on cat lines, and store/website layout is rated highly.
Media from reviews
New Port Richey, Florida
Moth ridden dog food
- - Webs and moth-like bugs were found in a 35 lb bag.
- - The bag's mesh allows pests to get in.
- - I freeze dog food before serving due to storage mites.
I started seeing a few webs and moth like bugs in my 35 lb bag of purina completely dog food. As I got further in the bag the entire bottom portion of the food was fully clustered together with webs and moths.
My dog is allergic to storage mites and we freeze his food prior to serving. This really grossed me out. I contacted them about it and they want to give me coupons for two free bags but I will no longer use their food. Their mesh like bag allows pests to get in.
My local pet supplies hears complaints regularly from customers about this problem. Highly disappointed.
User's recommendation: Do not buy until they correct the packaging
Cocoa, Florida
Excellent customer service experience
- - Crushed cans in 9 Lives wet cat food; ongoing issue with large case.
- - Brandon was kind and empathetic; coupons were sent; customer has 5 cats and uses Purina.
I spoke with Brandon Monday, Jan 5th with issues of crushed cans in my 9 lives wet cat food. This has been an ongoing situation every time I order the large case.
He was very kind, knowledgeable, and empathetic which is lacking in most companies in today's world.
I received some coupons today that he sent and I am thrilled to know your company truly cares about your consumers. I have 5 cats and I only use Purina products, wet and dry as well as their treats.
You can only imagine what is spent each month because they are very spoiled.
Please thank Brandon for me and thanks to Purina for having him on board. He is a true asset to your company.
Linda Simpson
2440 Little John Ct
Cocoa, FL 32926
321-427-****
User's recommendation: Fantastic customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConcerns of bacteria in wet food
- - Opened chicken extra gravy; smelled sour with a grey film on top and a grey spot on the side; date July 2027; concern others may feed this to their cats.
They've been a great company but of they don't respond i am going to go to a different company
we have bought this cat food for a long time and i know things happen but i don't want people to feed this their cats, i opened the can right after opening this can it had a weird sour smell and it had a grey film on top of it and a grey spot on the side of it, it was a can of chicken extra gravy, we buy these all of the time and i am very concerned that other people will feed this to their cats the date on the can said July 2027
- Are a great cat food company
- Some of the products on the shelf are dentid
User's recommendation: If you see this in your cats wet food and smell a sour smell throw it away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBugs in my pet food
- - I have been a Pro Plan customer for over 20 years.
- - I found maggot-like insects and flying bugs in the food.
- - I am reluctant to purchase again.
I have been buying pro plan for over 20 years and have been very happy with, until now. I purchased the large bag since I have a big German shepherd.
I poured the food in my dog's container and the next day I went to feed her and there were maggot looking things in webs and flying bugs everywhere.
I am still chasing them in my home. I have been very leary about purchasing anymore.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winifrede, West Virginia
Friskies pate
- - Purchased Friskies 40-pack pate at Walmart, Logan, WV.
- - Seven cans left out; feral cats outside and a raccoon vomited; inside cat has diarrhea.
Purchased Friskies 40 pack pate at Walmart in Logan, WV, yesterday and gave it to feral cats outside. All have been spayed, neutered, vaccinated, etc., long ago.
After eating just a little, they started vomiting left and right; the porch was covered, and all refused to eat. Even a raccoon done the same.
I had put down 7 cans, still out there. My inside cats ate just a little and became ill; one has diarrhea.
Preferred solution: Pull from shelves and find out why pets are getting sick full refund as well I had to open a different brand that thank goodness I decided to purchase no issues at all with special kitty.They threw up last purchase I made through Kroger's of 24 cans
User's recommendation: Do not purchase
Charlotte, North Carolina
Inability to get Fancy Feast Christmas ornament
- - The ornament is only available via the App.
- - I emailed support and got an unhelpful reply.
- - I am a loyal customer and I feel it's unfair.
I have no way to get the ornament this year because you can only get it by the App. I e-mailed you and got a stupid response that did not help at all.
As a very loyal customer, who has gotten the ornament every year, this is totally untair and discriminatory. I hate Apps and don't use them.
The ornaments have been a very valued tradition and now I can't get one. Thanks for ruining that tradition.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective lil soup
- - I bought six little soups last week.
- - Three were fine.
- - The fourth was congealed with runny liquid.
- - We're not giving it to our cat.
- - I have photos of it too.
I bought a half dozen little soups last week, and three were fine, but when I opened the fourth, it was all congealed inside. There was also a runny liquid, and it didn't look right, so we're not going to give it to our cat. I have photos of it too.
- Nestle is concentrated evil
Preferred solution: Full refund
User's recommendation: Nestle is the devil
Complaint
- - Found cob webs in Purina Dog Chow Complete Adult Chicken; requesting refund from Brookshire's Eastland TX with receipt after buying a replacement bag.
I bought a bag of Purina Dog Chow Complete Adult Chicken flavored today and throughout the whole bag there's cob webbs...I need to find out what I need to do about getting a refund on it cause I won't and can't feed my dog it due to it having cob webbs in it...I purchased the bag of dog food at Brookshires Grocery Store 111 N Seaman St Eastland TX 254 629 ****i have my receipt showing I bought it and I need to get a refund beings I had to purchase another bag of dog food beings the other one I had 1st purchased had cob webbs throughout it and I am unable to feed it to my dog due to that...
Coupons
- - The specialist was very sweet.
- - Our cats love Purina, especially Temptations treats.
- - Thank you; we appreciate you.
- - Have a nice day.
The specialist to help me was very sweet and very acknowledge. Our cats love Purina and especially love the treats the temptations thank you for making food that these animals love we appreciate you so much. Have a nice day.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible change to true instincts dog food
- - 17-year-old dog on Purina True Instinct Venison and Turkey.
- - Two 16-lb bags have rubbery large pieces and little kibble; no notice; refund requested.
Reached out to Purina to find out what the rubbery chunks that are in the food. Almost a whole 16lb bags was full of it. My dog wouldn't eat until all the rubber pieces were removed from her food bowl
I've had my 17yr old dog on Purina True instinct venison and turkey. My last two 16lb bags are mostly those ugly rubbery large pieces and very little kibble.
I'm Di not b uydisappointed in the change with no notice. I've forced to change Maggie's food. This is not acceptable at all. Corporate greed over health of my dog and thousands of others.
I want my $65 dollars refunded for the two 16 pound bags.
Thank you in advance for your consideration. A dog owner who cares.
Carolyn Metcalf
User's recommendation: Don't buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
College Station, Texas
Moldy, Infested Dog Food from Purina Dog Chow Causing Heart Worms
- - Purina Dog Chow from Sam's Club found moldy with gnats and worms.
- - Pitpit fell ill; vet bill over $500; seeks refund, future coverage, and legal action.
I am writing to express my utmost dissatisfaction and concern regarding a recent purchase of Purina Dog Chow from Sam's Club. I opened the bag and placed it inside a covered bin, just like I always do with my pups' food.
However, to my absolute horror, when I poured the food into the bin this morning, I discovered that it was infested with mold, gnats, and worms.
As a result of consuming this contaminated food, my 7-year-old Pitbull, Pitpit, fell severely ill. He experienced vomiting, diarrhea, and extreme lethargy. I had to rush him to the vet, where I was slapped with a bill of over $500 for emergency treatment.
To make matters worse, the vet informed me that Pitpit had contracted heartworm from something he ate and was advised to place him on Hill Science for a while, as recommended by my vet. When I went to feed him this morning, he would not eat the kibble and I thought it was due to him being on the canned Hill Science food.
This is an incredibly serious and potentially life-threatening condition.
Now, he requires extensive and expensive treatment to cure his heartworm.
I am absolutely livid at the sheer negligence displayed by Purina Dog Chow. The fact that their product contained mold, gnats, and worms is completely unacceptable and has put my beloved pet's life at risk.
Therefore, I demand the following:
1. A full refund for the contaminated bag of food.
2. Reimbursement for all of Pitpit's recent vet expenses.
3.
Coverage for all future expenses related to his heartworm treatment.
If this matter is not promptly and adequately addressed, I will have no choice but to take legal action.
The health and well-being of my pet are of the utmost importance to me, and I will not tolerate any negligence that compromises his safety.
This incident has left me deeply concerned about the quality and safety of your products. I can be reached via email or cell.
I will send an email and upload the pictures of the mold, worms and inside of the bag.
Sincerely,
Joyce Anthony
- Price
- Negligence on company part
- Worms
- Mold
Preferred solution: I would like a refund, as well as to be reimbursed for the recent vet bill and all cost associated with my pet's heart worm treatment.
User's recommendation: Beware. Look through the entire bag before feeding your pet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on my application for forklift operator night shift
I made a mistake for walking out years ago I would like to have a second chance to work with the company
Buffalo, New York
Customer Service People kept passing me Off for a Simple Fix
I need someone to call me that's alot of the Problem.Customer service was Terrible.I am changing Products.
User's recommendation: Call the Customer
Buffalo, New York
Bad Customer Service I had a simple question and got no help
Bad Experience with Phone calls that I made with Customer Service .This is *** I really am not going to get your Product.
User's recommendation: Call the Customers
Buffalo, New York
Bad Customer Service I had a simple question and got no help
Do not have people working from home.I could not here the conversation do to Kid's Cartoons playing I'm the Backround.You should call the Customer when they are going to leave the Product.Bad Service
User's recommendation: Who cares
Wrong cupons
Hung up on me before a live person helped me.RUDE Hiw can a customer service number help if a live person never interacts?
User's recommendation: Don’t call this number
About
With its global headquarters in St. Louis, Missouri, Nestle Purina PetCare Company is a production and marketing pet food company. Nestle Purina PetCare emerged as a result of Nestle acquiring Raston Purina founded by William Danforth in 1894. The PetCare company crossed $11 000 000 000 in sales in 2013. Being a subsidiary company of Nestle, Purina PetCare deals in a large variety of cat and dog food products, cat and dog litter as well as animal health care supplements. In 2014, Just Right became a pioneering brand of Nestle Purina PetCare Company offering unique door to door shipping of dog food products.
Nestle Purina Petcare Company is ranked 83 out of 1355 in Pet Stores category
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Sounds like a bunch of crap. Looks like you let your food get wet and then moldy and then blame it on purina when it looks like you own negligence.
Probably just wanting money for nothing. Your pet probably already had heart worms and you want to blame someone else.